Patient representative assisting patients in obtaining services, understanding policies, and making informed health care decisions through effective communication and resource coordination
Experience
Patient Representative
Where you worked
Month Year to Month Year
Coordinated communication between patients, family members, medical staff, and administrative staff
Interviewed patients or their representatives to identify problems relating to care
Referred patients to appropriate health care services or resources
Maintained knowledge of community services and resources available to patients
Explained policies, procedures, or services to patients using medical or administrative knowledge
Investigated and directed patient inquiries or complaints to appropriate medical staff members and followed up to ensure satisfactory resolution
Developed and distributed newsletters, brochures, or other printed materials to share information with patients or medical staff
Skills
Working With People
Referring customers, Explaining procedures, Providing information
Core Skills
Interviewing others, Maintaining current knowledge, Analyzing financial information
Technical Skills
Preparing research reports, Preparing reference materials