Customer service representative interacting with customers to provide information, handle complaints, and manage orders while keeping records and using computers for customer information
Experience
Customer Service Representative
Where you worked
Month Year to Month Year
Talked with customers by phone or in person to help with orders and complaints
Kept records of customer calls and actions taken to solve their issues
Checked to make sure problems were fixed for customers
Contacted customers to answer questions or update them on their claims
Collected payments and arranged billing for services requested by customers
Used computers to fill out forms and manage customer information
Helped resolve customer complaints by exchanging items or adjusting bills
Skills
Checking & Planning
Verifying financial or transactional accuracy, Reviewing customer insurance information, Calculating costs of goods or services
account representative, call center representative, CCR, claims customer service representative, client service representative, CSR, client services representative, customer care representative, customer care service representative, customer relations representative, customer support representative, field service representative.
这份工作的更多叫法
inbound customer service representative, member services representative, passenger relations representative, phone representative, service representative, utilities customer service representative, account adjuster, adjustment clerk, automotive service advisor, automotive service writer, bill adjuster, claims csr, clerical adjudicator, client relations specialist, client service rep, client support professional, compensation adjuster, complaints adjuster, complaints clerk, contact center specialist, customer advocate, customer care specialist, customer complaints clerk, customer contact specialist, customer service agent, customer service assistant, customer service associate, customer service cashier, customer service clerk, customer service consultant, customer service coordinator, customer service officer, customer service professional, customer service specialist, customer support rep, customer support specialist, guest service agent, hub associate, inbound csr, lost and found clerk, member services rep, membership coordinator, merchandise complaint adjuster, policyholder information clerk, product support specialist, return to factory clerk, returns clerk, service advisor.