What the work involves, what it pays, and real lines you can start from. Answer a few small questions and leave with a resume.
Also called account representative, call center representative, CCR and claims customer service representative.
$44,770
Median pay a year
2,595,750
People do this work
6
Resume lines ready for you
Pay and headcount are from the Bureau of Labor Statistics. The lines are written from what the US Department of Labor records about this work.
An example
A Customer Service Representative resume, filled in
Every line below comes from the same public record as the rest of this page. The greyed parts are the ones only you can answer.
Customer Service Representative
Summary
Customer service representative interacting with customers to provide information, handle complaints, and manage orders while keeping records and using computers for customer information
Experience
Customer Service Representative
Where you worked
Month Year to Month Year
Talked with customers by phone or in person to help with orders and complaints
Kept records of customer calls and actions taken to solve their issues
Checked to make sure problems were fixed for customers
Contacted customers to answer questions or update them on their claims
Collected payments and arranged billing for services requested by customers
Used computers to fill out forms and manage customer information
Helped resolve customer complaints by exchanging items or adjusting bills
Skills
Core Skills
Verifying financial or transactional accuracy, Calculating costs of goods or services, Maintaining financial records, Preparing compliance documents, Discussing goods information, Providing notifications, Referring customers, Promoting programs, Recommending packing methods
Checking & Planning
Reviewing customer insurance information
Open to
On site, Remote
Education
High School Diploma Your school, Year
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What to put on a Customer Service Representative resume
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What did you do each day?
Choose what fits, or say your own.
Talked with customers on the phoneKept records of customer callsChecked if problems were fixedContacted customers about their questionsCollected payments for servicesHelped resolve customer complaints
becomes
On your resume
Maintained detailed records of customer calls to ensure accurate tracking of inquiries and resolutions
Contacted customers to address inquiries and provide information about services
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Show what improved once the records were maintained
The line
Maintained detailed records of customer calls, leading to fewer follow-up calls needed
Show what improved once the records were maintained
Pick one that fits
Fewer follow-up calls were neededImproved customer satisfaction ratings
Or add your own.
In your wordsAdd it
Adding it to the line…
Added to your resume
Add how often you contacted customers
The line
Contacted customers to address inquiries and provide information about services
Add how often you contacted customers
Pick one that fits
Several times each dayMost customers each weekA few every shift
Or add your own.
In your wordsAdd it
Adding it to the line…
Added to your resume
Every ready answer is in plain words, never a figure. Nothing is invented to fill a gap.
What it is made of
Skills for a Customer Service Representative resume
What this work is made of. Rung offers these and keeps the ones you claim.
What are you good at?
Verifying financial or transactional accuracy
Reviewing customer insurance information
Calculating costs of goods or services
Maintaining financial records
Preparing compliance documents
Discussing goods information
Providing notifications
Referring customers
Promoting programs
Recommending packing methods
Executing sales transactions
Processing customer payments
The work itself
What a Customer Service Representative does
The public record of what this job is, in one paragraph.
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
What it pays
How much does a Customer Service Representative make?
Annual pay across the United States. The middle figure is the median: half earn less than that, and half earn more.
25th percentile
$36,870
Median
$44,770
75th percentile
$51,780
About 2,595,750 people do this work in the United States.
What it pays in each state
State
25th percentile
Median
75th percentile
AK
$38,560
$45,150
$52,730
AL
$34,370
$38,400
$46,500
AR
$33,830
$37,840
$46,630
AZ
$37,880
$45,690
$51,610
CA
$44,200
$49,560
$61,510
CO
$40,380
$47,540
$57,420
CT
$40,460
$48,090
$60,010
DC
$40,400
$48,250
$62,560
DE
$39,310
$48,190
$59,910
FL
$36,400
$40,440
$47,860
GA
$34,460
$39,630
$48,120
HI
$38,120
$45,650
$51,620
IA
$37,880
$46,090
$54,880
ID
$36,110
$43,200
$49,340
IL
$37,680
$46,130
$58,050
IN
$36,090
$43,140
$50,320
KS
$34,860
$40,320
$48,410
KY
$35,290
$38,700
$47,800
LA
$31,960
$37,330
$44,770
MA
$41,500
$49,120
$61,090
MD
$36,430
$42,830
$50,490
ME
$38,340
$47,160
$51,420
MI
$36,150
$43,950
$50,060
MN
$41,330
$48,800
$59,810
MO
$36,480
$44,190
$51,040
MS
$31,520
$36,380
$44,510
MT
$39,500
$45,290
$50,120
NC
$34,960
$40,240
$48,590
ND
$38,580
$44,670
$54,060
NE
$37,250
$43,940
$49,810
NH
$38,040
$47,300
$58,310
NJ
$39,410
$47,740
$59,070
NM
$35,890
$39,030
$47,070
NV
$35,740
$40,560
$47,390
NY
$40,360
$48,000
$60,280
OH
$37,440
$45,610
$52,510
OK
$34,400
$38,650
$46,920
OR
$41,360
$47,450
$55,660
PA
$36,760
$44,630
$51,750
PR
$22,760
$26,700
$31,200
RI
$41,600
$47,550
$57,530
SC
$34,940
$38,860
$47,090
SD
$36,470
$40,650
$48,290
TN
$36,130
$42,830
$48,670
TX
$35,420
$40,420
$48,300
UT
$37,120
$43,140
$49,370
VA
$35,940
$42,730
$49,940
VT
$40,630
$47,500
$58,340
WA
$44,780
$50,330
$61,330
WI
$38,780
$46,970
$56,600
WV
$34,440
$38,430
$48,500
WY
$36,610
$42,340
$49,130
Other names
Other names for this job
account representative, call center representative, CCR, claims customer service representative, client service representative, CSR, client services representative, customer care representative, customer care service representative, customer relations representative, customer support representative, field service representative.
More names for this work
inbound customer service representative, member services representative, passenger relations representative, phone representative, service representative, utilities customer service representative, account adjuster, adjustment clerk, automotive service advisor, automotive service writer, bill adjuster, claims csr, clerical adjudicator, client relations specialist, client service rep, client support professional, compensation adjuster, complaints adjuster, complaints clerk, contact center specialist, customer advocate, customer care specialist, customer complaints clerk, customer contact specialist, customer service agent, customer service assistant, customer service associate, customer service cashier, customer service clerk, customer service consultant, customer service coordinator, customer service officer, customer service professional, customer service specialist, customer support rep, customer support specialist, guest service agent, hub associate, inbound csr, lost and found clerk, member services rep, membership coordinator, merchandise complaint adjuster, policyholder information clerk, product support specialist, return to factory clerk, returns clerk, service advisor.
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This page is about the occupation Customer Service Representatives. What this job involves and what it is made of come from O*NET 30.3, the US Department of Labor's occupation database, refreshed July 2026; Rung writes those records into the plain sentences you see. Pay comes from the Bureau of Labor Statistics OEWS release for 2025. Rung is an independent service and is not affiliated with or endorsed by either agency. How Rung handles accuracy is on the accuracy page, and the full data credits are on the credits page.